{"id":11689,"date":"2026-04-17T12:15:58","date_gmt":"2026-04-17T10:15:58","guid":{"rendered":"https:\/\/www.erreviautomation.com\/?p=11689"},"modified":"2026-04-17T15:45:32","modified_gmt":"2026-04-17T13:45:32","slug":"e-leclerc-is-boosting-its-drive-through-logistics-70-faster-50-more-orders","status":"publish","type":"post","link":"https:\/\/www.erreviautomation.com\/en\/e-leclerc-is-boosting-its-drive-through-logistics-70-faster-50-more-orders\/","title":{"rendered":"E.Leclerc is boosting its drive-through logistics: 70% faster, 50% more orders"},"content":{"rendered":"\n<p><\/p>\n\n<p>Find out how E.Leclerc has revolutionised its drive-through service with the <a href=\"https:\/\/www.erreviautomation.com\/en\/solutions\/goods-to-person\/skypod-system-by-exotec\/\">Skypod\u00ae system<\/a>:<\/p>\n\n<p><strong> A 50% increase in orders processed and a 70% reduction in waiting times.<\/strong><\/p>\n\n<p>A transformation that makes shopping quicker and smoother for customers, streamlines internal operations and sets a new standard for efficiency in modern retail.<\/p>\n\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Exotec | Client Sites | E.Leclerc\" width=\"1351\" height=\"760\" src=\"https:\/\/www.youtube.com\/embed\/El46CzTCHdI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n<h2 id=\"who-is-eleclerc\" class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-fedd99157ee21d8865dc06a55e9e9f05\"><strong>Who is E.Leclerc?<\/strong><\/h2>\n\n<p><a href=\"https:\/\/www.e.leclerc\/\">E.Leclerc<\/a> is one of France\u2019s leading retail chains, renowned for its competitive pricing strategy and wide range of products, from <strong>groceries to electronics<\/strong>. With a widespread presence throughout France and across much of Europe, E.Leclerc combines hypermarkets, drive-through collection services and online platforms to offer a comprehensive, fast and cutting-edge shopping experience. <\/p>\n\n<h3 id=\"the-challenge\" class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-5a3711a0c680ddd725b2dd895612d3ff\"><strong>The Challenge<\/strong><\/h3>\n\n<p><br\/>With the rapid expansion of its customer base, the E.Leclerc collection point in Seclin, France, has faced a number of significant challenges:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Long waiting times<\/strong>: customers had to wait up to 15 minutes to collect their orders \u2014 far too long by today\u2019s standards<\/li>\n\n\n\n<li><strong>Limited capacity<\/strong>: without automation, the site could handle a maximum of 800 orders per day<\/li>\n\n\n\n<li><strong>Inventory pressure<\/strong>: the shop handles an average of around 60,000 fast-moving items, requiring an efficient system to meet demand<\/li>\n\n\n\n<li>Demanding working conditions: employees walked several kilometres a day to collect and deliver orders, which had an impact on productivity and well-being<\/li>\n<\/ul>\n\n<p>In search of a solution to overcome these challenges, E.Leclerc turned to <a href=\"https:\/\/www.exotec.com\/\">Exotec<\/a>.<\/p>\n\n<p>Director Maxence Maurice, who had been following the company\u2019s innovations for some time, identified the Skypod\u00ae system as the most advanced solution.<\/p>\n\n<p><em>\u201cI chose Exotec systems because of their storage density and operational flexibility,\u201d<\/em> explained Maurice.<\/p>\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/il-sistema-skypod.png\" alt=\" Exotec&#x2019;s Skypod&#xAE; system\" style=\"width:751px;height:auto\"\/><\/figure>\n\n<h2 id=\"the-skd%25c2%25ae-system\" class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-5a3bcbd76d05bf2455a2b7812381c797\"><strong>The Skd\u00ae system<\/strong><\/h2>\n\n<figure>\n<table>\n<tbody>\n<tr>\n<td>Robots<\/td>\n<td>Crate storage<\/td>\n<td>Shelf height<\/td>\n<td> Drive_Through Stations<\/td>\n<td>Area<\/td>\n<td>Orders processed<\/td>\n<\/tr>\n<tr>\n<td><strong>30<\/strong><\/td>\n<td><strong>1680<\/strong><\/td>\n<td><strong>6 m<\/strong><\/td>\n<td><strong>12<\/strong><\/td>\n<td><strong><sup>2500 m2<\/sup><\/strong><\/td>\n<td><strong>110 \/h &#8211; 1200\/ giorno<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n<p>To find out more about the technology used in this project, discover th<strong>e Skypod\u00ae system by Exotec<\/strong>, designed for goods-to-person automation.<\/p>\n\n<div style=\"margin:40px 0;\">\n  <a href=\"https:\/\/www.erreviautomation.com\/en\/solutions\/goods-to-person\/skypod-system-by-exotec\/\" style=\"display:flex; flex-wrap:wrap; align-items:center; gap:24px; text-decoration:none; background:#f7f7f7; border:1px solid #e5e5e5; padding:24px; transition:all 0.3s ease; color:#222;\" onmouseover=\"this.style.boxShadow='0 8px 24px rgba(0,0,0,0.12)'; this.style.transform='translateY(-2px)'\" onmouseout=\"this.style.boxShadow='none'; this.style.transform='translateY(0)'\">\n\n    <div style=\"flex:1 1 320px; min-width:280px;\">\n      <video autoplay=\"\" muted=\"\" loop=\"\" playsinline=\"\" style=\"width:100%; height:auto; display:block; border-radius:4px;\">\n        <source src=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2025\/03\/S00-BaseCycle-MIX-v3.mp4\" type=\"video\/mp4\">\n Your browser does not support the video tag.\n      <\/source><\/video>\n    <\/div>\n\n    <div style=\"flex:1 1 320px; min-width:280px;\">\n      <p style=\"margin:0 0 8px; font-size:13px; font-weight:600; letter-spacing:1px; text-transform:uppercase; color:#e5007d;\">\n Related solution\n      <\/p>\n\n      <h3 style=\"margin:0 0 14px; font-size:26px; line-height:1.2; color:#222;\">\n Skypod System by Exotec\n      <\/h3>\n\n      <p style=\"margin:0 0 18px; font-size:16px; line-height:1.6; color:#555;\">\n Discover Exotec\u2019s goods-to-person solution to optimise storage, picking and order preparation with a high-density, flexible and scalable automated system.\n      <\/p>\n\n      <span style=\"display:inline-block; background:#e5007d; color:#fff; padding:12px 20px; font-size:14px; font-weight:600; border-radius:3px;\">\n Learn more\n      <\/span>\n    <\/div>\n  <\/a>\n<\/div>\n\n<h2 id=\"drivethrough-taken-to-the-next-level-eleclerc-makes-shopping-instant\" class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-b90a1ec0a6b3d8dc8238cbe083b4bd67\"><strong>Drive-through taken to the next level: E.Leclerc makes shopping instant<\/strong><\/h2>\n\n<p>At E.Leclerc, the Skypod\u00ae system is at the heart of intelligent order management, ensuring efficiency and speed. Orders for ambient and chilled products are temporarily stored in designated areas, whilst frozen goods are kept in a separate cold zone. These are then integrated with the rest of the order via the Skypath\u00ae conveyors.  <\/p>\n\n<p>When a customer arrives at the drive-through, the check-in point, located in an outdoor terminal, automatically triggers the retrieval of containers from each storage zone.<a href=\"https:\/\/www.erreviautomation.com\/en\/solutions\/goods-to-person\/skypod-system-by-exotec\/\"> Skypod\u00ae robots<\/a> retrieve ambient and chilled orders from high-density shelving in under two minutes, sending them to the buffer loops above the 12 automated delivery stations. <\/p>\n\n<p>As the customer approaches the collection point, the containers are automatically lowered in a continuous, smooth flow, ready to be quickly loaded into the vehicle. This process is designed to reduce waiting times and streamline every stage of the delivery, making the drive-through experience smoother and more satisfying. <\/p>\n\n<h3 id=\"key-benefits\" class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-18bf2d6c27a850980147b6f43b2081b1\"><strong>Key benefits<\/strong><\/h3>\n\n<p>The implementation of the Skypod\u00ae system has delivered significant results for the E.Leclerc drive-through:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Increase in orders: the service can handle up to <strong>1,200 orders a day<\/strong>, a 50% increase on the previous average of 800 orders.<\/li>\n\n\n\n<li><strong>Reduced waiting times<\/strong>: the average customer waiting time has fallen from 15 minutes to less than 4 minutes, a reduction of over 70%.<\/li>\n\n\n\n<li><strong>Greater customer satisfaction and loyalty<\/strong>: shorter waiting times have boosted customer loyalty, and the number of new customers per week has risen from 5 to 30 \u2013 a sixfold increase.<\/li>\n\n\n\n<li><strong>Better working conditions<\/strong>: the physical strain on staff has been significantly reduced, allowing them to focus more on customer care and service.<\/li>\n<\/ul>\n\n<p><em>\u201cToday, we have managed to expand our business, meet consumer demand and handle a greater number of orders.\u201d<\/em><br\/>\u2013 Maxence Maurice, CEO of E.Leclerc Seclin<\/p>\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"11639\" src=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/chi-e-e-leclerc-1024x683.jpg\" alt=\"\" class=\"wp-image-11639\" srcset=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/chi-e-e-leclerc-1024x683.jpg 1024w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/chi-e-e-leclerc-300x200.jpg 300w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/chi-e-e-leclerc-768x512.jpg 768w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/chi-e-e-leclerc-1536x1024.jpg 1536w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/chi-e-e-leclerc-200x133.jpg 200w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/chi-e-e-leclerc.jpg 1606w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"643\" height=\"428\" data-id=\"11635\" src=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/vantaggi-sistema-skypod.jpg\" alt=\"\" class=\"wp-image-11635\" srcset=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/vantaggi-sistema-skypod.jpg 643w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/vantaggi-sistema-skypod-300x200.jpg 300w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/vantaggi-sistema-skypod-200x133.jpg 200w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"11640\" src=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/logistica-skypode-1024x683.jpg\" alt=\"\" class=\"wp-image-11640\" srcset=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/logistica-skypode-1024x683.jpg 1024w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/logistica-skypode-300x200.jpg 300w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/logistica-skypode-768x512.jpg 768w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/logistica-skypode-1536x1024.jpg 1536w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/logistica-skypode-200x133.jpg 200w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/logistica-skypode.jpg 1606w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"642\" height=\"428\" data-id=\"11632\" src=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/sumento-degli-ordini-skypod.jpg\" alt=\"\" class=\"wp-image-11632\" srcset=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/sumento-degli-ordini-skypod.jpg 642w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/sumento-degli-ordini-skypod-300x200.jpg 300w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/sumento-degli-ordini-skypod-200x133.jpg 200w\" sizes=\"(max-width: 642px) 100vw, 642px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"11636\" src=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/grande-distribuzione-skypod-1024x683.jpg\" alt=\"\" class=\"wp-image-11636\" srcset=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/grande-distribuzione-skypod-1024x683.jpg 1024w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/grande-distribuzione-skypod-300x200.jpg 300w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/grande-distribuzione-skypod-768x512.jpg 768w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/grande-distribuzione-skypod-1536x1024.jpg 1536w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/grande-distribuzione-skypod-200x133.jpg 200w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/grande-distribuzione-skypod.jpg 1606w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"643\" height=\"428\" data-id=\"11631\" src=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/miglior-gestione-con-skypod.jpg\" alt=\"\" class=\"wp-image-11631\" srcset=\"https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/miglior-gestione-con-skypod.jpg 643w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/miglior-gestione-con-skypod-300x200.jpg 300w, https:\/\/www.erreviautomation.com\/wp-content\/uploads\/2026\/04\/miglior-gestione-con-skypod-200x133.jpg 200w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/figure>\n<\/figure>\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-palette-color-2-background-color has-background wp-element-button\" href=\"https:\/\/www.erreviautomation.com\/en\/contact\/\">CONTACT US<\/a><\/div>\n<\/div>\n\n<p><\/p>\n\n<p><\/p>\n\n<p><\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Find out how E.Leclerc has revolutionised its drive-through service with the Skypod\u00ae system: A 50% increase in orders processed and a 70% reduction in waiting times. A transformation that makes shopping quicker and smoother for customers, streamlines internal operations and sets a new standard for efficiency in modern retail. \u00a0 Who is E.Leclerc? E.Leclerc is [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":11692,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[161,160],"tags":[],"class_list":["post-11689","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-history-en","category-logistics-automation"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Skypod and large-scale retail: the E.Leclerc case and the automation of drive-through services<\/title>\n<meta name=\"description\" content=\"Find out how E.Leclerc has optimised its drive-through service with Skypod: a 50% increase in orders, a 70% reduction in processing times and greater operational efficiency.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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